We have a talented and experienced staff, and it is our philosophy to help our patients achieve and maintain exceptional dental health. We work hard to make sure that our level of care is deserving of our patients’ respect and confidence. Our tradition of preventive dentistry is the basis for all service and care in our practice.
Continuing education – As a group, we are committed to excellence in education. Our entire staff (doctors & staff) has participated in programs from LVI (Las Vegas Institute for Advanced Dental Studies), a dental teaching facility with a worldwide reputation for excellence. We frequently are participating in other courses to stay current in the rapidly changing world of dentistry!
New patients are the lifeblood of a dental practice, so if you are pleased with us, tell a friend. If not, please tell us. Your satisfaction is important to us. We have found that this direct referral by our own patients brings people who appreciate exceptional dental care and customer service in the private practice setting.
We recommend that new patients enter our practice with a comprehensive examination by the doctor. This allows us to envision your complete dental situation and diagnose your needs.
Review of medical and dental history
Comprehensive dental exam
Oral cancer screening
Periodontal (gum) examination
Explanation of our findings
Development of a financial plan that is comfortable for you
We listen to you, and to what you have to say. We want to know what your treatment goals are, what types of dental experiences that you have had in the past and how we can make your experience with us the best dental experience that you and your family have ever had.
Office Hours and Appointments
We treat patients Monday through Thursday, 7 AM until 4 PM. If you have an after hours emergency, please call the office phone number, and if necessary, the answering service will help you contact the doctor on call. We will return your call as quickly as possible.
An appointment is an agreement between our office and you; our part calls for us to reserve office time for you. If you must re-schedule an appointment, please extend us the courtesy of 24 hours notice, since changes in appointments affect other patients and our staff.
Please keep us informed of any change in your name, address, telephone number, insurance coverage or employment. It is your responsibility to inform us of any changes in your medical history or any medication you are taking, since this may affect your treatment.
Time, skill, care, judgment, professional education and experience determine professional fees. We are proud of our fees and know that they represent fair compensation for the quality of the services provided to our patients. However, when it comes to costs of any sort, none of us likes surprises. We feel that it is important for our patients to understand our financial policies before initiating any treatment. Our policy is to tell you, in advance of any treatment, what your investment in your dental health will be and to make definite financial arrangements before we begin treatment. Payment for any services is due and payable at the time the services are provided.
After your initial comprehensive examination, diagnosis and consultation, we will review with you our recommended treatment plan and estimated cost. We will offer alternatives and their costs. To make payment as convenient as possible, we offer several payment methods. We accept cash, check or major credit cards. We also have customized, outside financing available to help make ideal dental care more affordable.
Many of our patients have dental benefits. We encourage each of our patients to become familiar with the coverage they have. To simplify the process for all of us, we have adopted the following policies. First, we expect our patients to take full responsibility for the payment of our fees. Our contract is with you, not with your insurance company, and we will happily document all your needs and care received in our office, but we do not accept assignment of dental insurance benefits. We will gladly help you with the process of claims submission. We provide all the necessary information, send any required documentation that is requested by insurers, we respond to any information requests, both writing letters of explanation and even having conversations with insurer consultants to try to help you get all the coverage that you deserve. If insurance coverage is in doubt, we will be happy to submit a “pre-treatment estimate of benefits” to the insurance company.
Second, you should be aware that most insurance plans do not cover certain types of dental treatment. The common examples of these are cosmetic procedures; restoration need due to excessive wear on teeth, and procedures where the insurance companies feel a cheaper (not better) option is available. For example, an insurance company may substitute the benefit for a silver filling when a superior tooth colored filling is placed. Coverages are arbitrarily downgraded by insurance companies so that they can pay fewer benefits on your behalf. Our office cannot predict when this will happen.
Our office is located in Scurlock Tower, a professional building owned and attached to The Methodist Hospital, in the Texas Medical Center. Many of our patients have all their medical providers here in Scurlock Tower, and Methodist Hospital is a terrific place for care. The close proximity of medical care also gives us very quick medical emergency care if ever needed. Please refer to our map.